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CUSTOMER CASES

Socius Wonen

ABOUT Socius Wonen

Unique community scales up thanks to web application

Socius Wonen turns vacant offices into suitable housing for young people in a way that’s unusual in the real estate sector: young people play an active role in the transformation and management of a property. Socius Connect, which was developed by Way2Web, is the digital heart of this unique initiative that now offers housing to more than 2,000 young people.


Smart solutions for complex activities that are often unnecessarily time consuming – Way2Web develops digital solutions for the real estate sector.

“At Way2Web, I don't get what I asked for. I get what I meant to ask. That is why we've worked on Socius Connect, the beating heart of our real estate transformation company, for more than 5 years. By now, 17 properties and more than 2,000 residents are part of it!”

Pim Koot, commercial director

For and by students

Socius started out as an initiative for and by students, so it knows exactly what young people want: an affordable room in a clean, centrally located house with nice roommates and, of course, a fast internet connection. With a self-developed formula for the transformation of nearly all buildings, Socius Wonen became a resounding success.

But Socius required proper automation to get to the next level – for example, when it came to business processes, accounting, customer service, and maintenance. It was also instrumental to the process of rebuilding properties, in which students take on construction jobs under the direction of a contractor in exchange for a discount on rent. After a building has been transformed, a number of residents remain involved as the first point of contact and manager of (part of) the property.

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Socius Connect: the digital heart

Way2Web transferred all business units to a tailor-made, fast, robust system: Socius Connect. Subsequently, we set up a tenant portal where residents can find information and organize a lot of things independently, so the customer service and accounting departments are dealing with less pressure.

For example, a malfunction report is directly sent to a maintenance company, after which an appointment is made without the intervention of Socius. When a room becomes available, a recruitment campaign is automatically started, and tenants can pick their new roommates on open house days.

As a result, vacancy and loss of rental income are rarely an issue anymore. Residents are happy and feel involved. And the back office benefits from time savings of 30%.

Testing in practice

This project required proper planning to ensure that current business operations were not impeded. That is why the various system parts could only truly be tested after going live. Here’s how we handled it: we optimized the support process and made clear agreements.

Ready for further growth

With Socius Connect, all stakeholders and all work processes are interconnected through one integral web application. Currently, 2,000 young people live in 17 properties – in Utrecht, Leiden, Amsterdam, and Wageningen, among other places. Several thousands are on the waiting list. Maintenance is performed in collaboration with approximately 30 external suppliers.

Nominated for the Dutch Interactive Awards

The Dutch Interactive Awards are the most important awards for interactive productions developed by Dutch creators. It’s an initiative from Emerce Magazine and Dutch Digital Agencies. With Socius Connect, Way2Web was nominated in the ‘Communities’ category.

Way2Web is
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Stakeholders keep in touch

  • >17 properties
  • >2,000 residents
  • >5,000 applications on the waiting list
  • 30 suppliers
  • 80 FTE for management

All interconnected through one integral web application.

 

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Efficient

  • Maintenance requests are sent directly to the supplier
  • The resident and suppliers are in direct contact with each other, which results in better agreements
  • Time savings of 30% for the back office compared to competitors
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Effective

  • Automated recruitment campaigns for vacant units
  • No vacancy, which results in higher rental incomes

Are you ready for the next level?

Digital transformation presents fantastic new possibilities and opportunities. Both for our company and yours too. As an IT specialist and entrepreneur, I would like to discuss this further with you, without any obligation, of course. Shall we make an appointment?

Proven results

Here, you can read more about the websites and software solutions we’ve developed in the past few years. Not only because we’re proud of our work, but mainly to show you how we’ve contributed ideas and collaborated with our clients.